Last updated: 14 July 2026

1. Information We Collect

We collect information you provide directly to us, such as when you fill out a contact form, subscribe to our newsletter, or communicate with us.

2. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer service
Send you marketing communications (with your consent)
Improve our services and website
Comply with legal obligations

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to provide our services or as required by law. Where you submit an enquiry asking to be connected with a licensed professional (for example through our OptiMAX Coverage or OptiMAX Home Loans enquiry services), we share your enquiry details with that professional solely so they can follow up on your request.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Text Messaging (SMS)

If you provide your phone number and give express written consent on one of our enquiry forms, we may send you recurring text messages about your enquiry (such as confirmations, callback scheduling and reminders). Messages are sent only by us — never by third parties. Message frequency varies. Message and data rates may apply. Reply STOP at any time to cancel and HELP for help. Consent is not a condition of purchase. Your SMS opt-in data and consent records are never sold, rented or shared with any third party. Full program terms: SMS Terms & Conditions.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Opt-out of marketing communications

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@optimax.ai.