By Mike Oddoye | Built systems for doers, not software demos for buyers
Job management software companies want you to believe you need a £2,000/year platform with 47 features you'll never use.
You don't need:
- "Team collaboration dashboards"
- "Advanced reporting analytics"
- "Customer lifecycle management"
You need:
- To know what jobs you're doing today
- To track materials and costs
- To invoice customers without chasing them for 45 days
Let's talk about what actually works.
The Real Problem You're Solving
Here's what's actually happening:
Monday morning:
- You have 3 jobs booked
- Mrs. Johnson texts about a quote from 2 weeks ago (you forgot to follow up)
- Dave from last week hasn't paid his invoice yet
- You need to buy materials for tomorrow's job but can't remember what
The cost: You're losing 5-10 hours per week on admin that could be spent working or winning new jobs.
The solution: A system that handles scheduling, materials, invoicing, and follow-ups WITHOUT becoming a full-time job itself.
What Makes Trade Businesses Different
According to Simply Business's 2025 SME Report, tradespeople spend an average of 12 hours per week on admin work.
But you're not doing admin at a desk:
- You're updating job status from a van
- Logging materials from a merchant
- Sending quotes from a customer's house
- Checking tomorrow's schedule at 9pm
You need mobile-first software that works on-site, not office software that happens to have a mobile app.
The 5 Core Functions That Actually Matter
Everything else is feature bloat:
1. Job scheduling
- See today's jobs at a glance
- Mobile access (obviously)
- Sync with phone calendar
- Customer contact details right there
2. Quoting
- Quick quote creation from mobile
- Send via email/text
- Track status (sent/accepted/declined)
- Convert to invoice when won
3. Invoicing
- Create invoice after job
- Send immediately
- Track payment status
- Automatic reminders for overdue
4. Materials tracking
- Log what you bought
- Attach receipts (photo from phone)
- Track against each job
- Know your actual profit
5. Basic CRM
- Customer history
- Notes from previous jobs
- Contact details
- Job photos/documentation
If software has more than this, ask yourself if you'll actually use it.
Option 1: Notion (The DIY Approach)
Cost: Free or £8/month Best for: Solo traders, 10-15 jobs/month
What you build:
Jobs Database:
- Customer name (linked)
- Job type
- Date scheduled
- Status (quoted/booked/in progress/complete)
- Value
- Materials cost
- Profit
Customers Database:
- Name, contact, address
- Job history (linked)
- Notes
- Photos
Invoices Database:
- Job (linked)
- Amount
- Sent date
- Paid date
- Status
Materials/Expenses:
- Date, description, amount
- Job (linked)
- Receipt photo
Pros:
- Cheap/free
- Completely customizable
- Great mobile app
- Works offline
Cons:
- You have to build it yourself (2-3 hours)
- Manual data entry
- No automated invoicing
- No payment processing
Real example: Tom, an electrician in London, runs his entire business on Notion. Logs jobs in 30 seconds. Tracks everything. Costs him £0/month.
Option 2: ServiceM8 (Purpose-Built for Trades)
Cost: £30-70/month Best for: Established businesses, 20+ jobs/month
What you get:
- Job scheduling and dispatch
- Quoting and invoicing
- Client portal (customers can view quotes/invoices)
- GPS tracking
- Before/after photos
- Forms and checklists
- Integration with Xero/QuickBooks
Why tradespeople love it:
- Mobile-first design (actually usable on-site)
- Quick job entry
- Automatic customer updates via SMS
- Works offline
- Good support
Why it's worth the cost:
- Saves 3-5 hours/week on admin
- Gets you paid 10-15 days faster (automated invoices/reminders)
- Looks professional (client portal)
ROI calculation:
- Cost: £50/month = £600/year
- Save 4 hours/week = 208 hours/year
- If your time is worth £30/hour, you're saving £6,240/year
- You should be paying MORE for this
Downside: Still £600-840/year if you're solo and only doing 10 jobs/month. Might be overkill.
Option 3: Jobber (Feature-Rich but Expensive)
Cost: £59-149/month Best for: Multi-person crews, 40+ jobs/month
What you get:
- Everything ServiceM8 has, plus:
- Route optimization
- Team scheduling/dispatching
- Client hub
- More advanced reporting
- Payment processing
- Marketing tools
When it makes sense:
- You have 2+ people
- You need dispatch/routing
- You want all-in-one (CRM + invoicing + scheduling + payments)
When it doesn't:
- You're solo
- You're doing 10-15 jobs/month
- You don't need team features
Reality: You're paying for power you probably don't need. £708-1,788/year is a lot for solo operators.
Option 4: Tradify (New Zealand Made, UK Approved)
Cost: £35-60/month Best for: Small crews, construction/renovation work
What's different:
- Strong job costing features
- Good for projects with multiple visits
- Material tracking is excellent
- Supplier integration
- Works great for larger jobs (£5k-50k)
Best for: Builders, renovation specialists, bathroom/kitchen fitters
Not ideal for: One-off repair jobs, emergency work
Option 5: Simply Invoicing + Google Calendar
Cost: £0-10/month Best for: Very small operations, testing before committing
The stack:
- Google Calendar: Job scheduling
- Google Sheets: Customer database, materials log
- Wave Invoicing (free) or QuickBooks Self-Employed (£10/month): Invoicing
- Google Drive: Store photos, receipts
Pros:
- Basically free
- Simple
- Works fine for 5-10 jobs/month
Cons:
- No automation
- Manual data entry
- Switching between multiple apps
Reality: This works until you're busy. Then you'll miss follow-ups and lose jobs.
What About the Big Enterprise Systems?
The names: Salesforce, Microsoft Dynamics, SAP
Monthly cost: £150-500+ per user
Who needs them: Nobody reading this article.
These are built for: 50+ person companies with dedicated admin staff, complex approval workflows, and enterprise integrations.
You need: Something you can use from your phone while standing in a customer's kitchen.
The Features You Don't Actually Need
Marketing automation:
- "Send personalized campaigns to customer segments"
- Reality: You need basic follow-up texts, not marketing campaigns
Advanced reporting:
- "Generate 47 different reports with custom date ranges"
- Reality: You need to know revenue, costs, and profit. That's it.
Team collaboration:
- "Real-time chat and file sharing"
- Reality: You're 2 people. You can just text each other.
Customer portal with multiple user roles:
- Reality: Customers just need to see their invoice. Email works fine.
Don't pay for features designed for companies 10x your size.
The Automation That Actually Matters
Whatever platform you choose, you NEED:
1. Automated invoicing
- Job marked complete → invoice sent automatically
- Saves 30 mins per job
- Gets you paid faster
2. Payment reminders
- Invoice overdue → automatic reminder
- 7 days, 14 days, 30 days
- Reduces late payments by 40%
3. Quote follow-ups
- Quote sent → automatic check-in after 3 days
- "Any questions? Happy to discuss."
- Converts 20% more quotes
4. Booking confirmations
- Job scheduled → automatic confirmation to customer
- Day before → reminder text
- Reduces no-shows
Most job management software DOESN'T include this automation. You need to add it separately with n8n, Zapier, or similar.
Real Cost Comparison: 12 Months
DIY Setup (Notion + Google + Wave):
- Software: £0-96/year
- Your setup time: 3 hours
- Monthly admin time: 10 hours
ServiceM8:
- Software: £360-840/year
- Setup time: 2 hours
- Monthly admin time: 5 hours (automation saves time)
Jobber:
- Software: £708-1,788/year
- Setup time: 4 hours
- Monthly admin time: 4 hours
Custom Automation (Notion + n8n + integrations):
- Software: £96-240/year
- Setup time: 6 hours (or pay someone £300-500)
- Monthly admin time: 3 hours (highly automated)
The math: ServiceM8 saves you 5 hours/month vs DIY. If your billable rate is £40/hour, that's £200/month in time saved. Software costs £50/month. Net gain: £150/month.
What to Choose Based on Your Situation
Solo trader, 5-10 jobs/month, tight budget: → Start with Notion + Google Calendar (free-£8/month)
Solo trader, 10-20 jobs/month, want automation: → ServiceM8 (£30-50/month) or build custom automation
2-3 person crew, 20-40 jobs/month: → ServiceM8 or Tradify (£40-60/month)
Larger crew, 40+ jobs/month, need routing: → Jobber (£100+/month)
Want it set up for you: → We build custom job management systems using Notion + automation. You tell us your workflow, we build it.
The Mobile Test
Before choosing ANY software, test it on your phone:
- Can you create a job in under 60 seconds?
- Can you send a quote from the customer's house?
- Can you mark a job complete and invoice immediately?
- Can you log materials/receipts with a photo?
- Does it work when you don't have signal?
If any answer is "no" or "it's clunky," keep looking.
You'll use this software 10x more on mobile than desktop. It needs to be mobile-first, not mobile-acceptable.
Red Flags to Avoid
"Free trial but must enter credit card":
- They'll charge you and hope you forget to cancel
"All-in-one solution for your business":
- Usually means it does 15 things poorly instead of 5 things well
"Enterprise-grade":
- Translation: "Way more complicated than you need"
"Contact us for pricing":
- It's expensive and they know it
"Requires training":
- If you need training to use scheduling software, it's too complicated
The Bottom Line
You don't need "job management software." You need:
- A schedule you can check on your phone
- Quick quoting and invoicing
- Automated payment reminders
- Basic job/customer tracking
For most tradespeople:
- Just starting: Notion + Google Calendar (free-£8/month)
- Getting busy: ServiceM8 (£30-50/month)
- Established: ServiceM8, Tradify, or Jobber (£40-100+/month)
Don't overthink it. Pick something, use it consistently, and let automation handle the rest.
And if you want the automation part built for you (the part that actually saves time and makes money), that's what we do at OptiMAX. You stay on the tools, we handle the tech.
Related: Best CRM for Plumbers | Marketing for Tradesmen | Back Office Automation